Careers
Pursue a 5-Star Superior Hospitality Career
Do you aspire to excellence, thrive on learning from the industry’s best, and seek to be part of a dynamic team? Welcome to Botanic Sanctuary Antwerp, where we offer more than just jobs — we open doors to extraordinary career opportunities in luxury hospitality.
Imagine your future at Antwerp’s first and only 5-star superior hotel, a place where every role contributes to our top-class destination. At Botanic Sanctuary, your career is a journey of personal and professional growth.
Are you ready to create memorable experiences and grow with us? Discover your path in our diverse range of job openings. Embrace the chance to be part of our legacy and start your journey towards an inspiring and rewarding career today.
Current Job Openings at Botanic Sanctuary Antwerp
F&B
Chef De Partie
Duties
- You are responsible for the preparation of lunch & dinner and other mise-en-place under the direction of the sous-chef.
- You check the stock at the request of the chef.
- You serve plates.
- You are co-responsible for receiving the delivered goods and making sure they are cleaned, packed, and processed immediately according to the (FIFO) guidelines.
- Checking the quality and freshness of products.
- You ensure a clean working environment during your shift, and you clean the kitchen after the shift.
- You give instructions to the commis and trainees and check their work.
- Helping colleagues during busy times.
- You ensure a safe working environment and compliance with HACCP rules.
Profile
- You are ambitious.
- You have completed a hotel school education (a plus).
- You have at least 2 years of relevant experience.
- You are driven and ambitious and want to take the next step in your career.
- You are able to take the lead and assume your responsibility.
- You dare to take initiative and make your own decisions.
- You can work independently as well as in a team.
- You think in a solution-oriented way and have a hands-on mentality.
- You are creative and punctual.
- You are representative, hospitable, and welcoming.
- You have strong social and communication skills.
- You are flexible and resistant to stress.
Timetable
- Flexible working hours
- Full-time / part-time / flexi job / occasional employee / student worker
Waiter / Chef De Rang
Duties
- You offer guests a warm and welcoming reception and escort them to their table.
- You take orders from guests and (if the Maître is busy or absent) process these orders.
- You assist guests with the necessary knowledge of drinks and dishes.
- You clear the tables, clean the tables, and reset them for the next dishes.
- You are responsible for the smoothness of service between the kitchen and the restaurant.
- You prepare the bill for guests and handle payments in the absence of the Maître.
- You prepare the mise en place.
- You prepare and serve hot and cold drinks as well as wines to guests.
- You consult the kitchen about special requests or allergies of guests.
- You maintain and replenish stocks.
- You work under the supervision of the Maître.
Profile
- You have a passion for hospitality and can make guests feel truly welcome.
- You have at least 2 years of experience in a Fine Dining restaurant.
- You are driven and ambitious, capable of exceeding our guests’ expectations every time.
- You have strong social and communication skills.
- You have a welcoming and hospitable appearance.
- You can work independently as well as in a team.
- You are a solution-oriented team player.
- You have a flexible and stress-resistant attitude.
- You have a broad language knowledge of at least NL and also EN or FR.
Timetable
- Flexible working hours
- Full-time / part-time / flexi job / occasional employee / student worker
Assistant Pastry Chef
Duties
Working under the guidance of the Chef Patissier, you will oversee the creation of pastries, breads, desserts, and other essential mise en place tasks. This entails ensuring meticulous preparation of all ingredients to guarantee timely and top-notch dish presentation.
Your duties also entail conducting thorough stock checks as per the chef’s directives. With your knack for organization, you’ll help maintain adequate stock levels, ensuring seamless operation of our patisserie kitchen.
Aesthetic appeal is paramount, and as Assistant Pastry Chef, you’ll play a pivotal role in ensuring each plate resembles a true masterpiece before it reaches our guests’ tables. You are also jointly responsible for taking delivery of delivered goods. You ensure that all products are inspected, cleaned, packed and processed according to FIFO guidelines to ensure the highest freshness and quality.
In a dynamic kitchen environment, hygiene is of utmost importance. You take responsibility by ensuring that your workplace is clean and organised at all times, and at the end of your shift you ensure that the kitchen is thoroughly cleaned.
You also ensure that all HACCP rules are strictly adhered to, ensuring a safe working environment.
You are aware of all that is going on in the patisserie kitchen and are back-up for the Chef Patissier in his absence.
Profile
- Completed hotel school education (preferred);
- Minimum 2 years of relevant patisserie experience with knowledge of chocolate, bread, and patisserie;
- Driven and ambitious;
- Responsible;
- Capable of taking initiative and daring to make decisions independently;
- Able to work independently as well as in a team
- Solution-oriented with a hands-on mentality;
- Creative and punctual;
- Presents a representative, hospitable, and customer-oriented appearance;
- Possesses strong social communication skills;
- Flexible and stress-resistant
- Excellent knowledge of Dutch.
Our Offer
Opportunity to work in the only and new 5-star superior hotel in the heart of Antwerp, as part of the dynamic Botanic Sanctuary Antwerp team;
A competitive salary, supplemented with fringe benefits including meal vouchers, commuting reimbursement, and hospitalization insurance;
Botanic Sanctuary Antwerp places great importance on the well-being of its employees. Transparent feedback interviews and the organisation of (team) events at regular intervals contribute to this.
Are you interested?
Send your recent CV with a photo & cover letter to: Jobs@botanicantwerp.com
Breakfast and Assistant Chef
Tasks
- You are co-responsible for the preparation and execution of the breakfast service.
- You are co-responsible for the mise en place for the breakfast service.
- You check the stock at the request of the chef.
- You serve the plates for breakfast à la carte.
- You are responsible for receiving the delivered goods and ensuring they are cleaned, packed, and processed immediately according to the (FIFO) guidelines.
- You check the quality and freshness of products and manage waste reduction.
- You ensure a clean working environment during your shift and clean the kitchen after the shift.
- You assist colleagues during busy times.
- You ensure a safe working environment and compliance with HACCP rules.
Profile
- You have completed a hotel school education.
- You have experience as an assistant chef (at least a 4* is a plus).
- You have no problem getting up early and can work efficiently in the morning.
- You are ambitious and are willing to take the next step in your career.
- You can work independently.
- You are creative and versatile.
- You ensure order and tidiness.
- You have a hands-on mentality.
Timetable
- Flexible working hours
- Full-time / part-time / flexi job / occasional employee / student worker
Sous Chef
Duties
- You are the right hand of our Chef.
- You are co-responsible for the organisation of the kitchen under the supervision of the Chef.
- You will be involved daily in preparing dishes and bringing creativity to both our gourmet restaurant and finger food for the bar.
- You will take care of and prepare all dishes for lunch, pastries, and mise en place for the à la carte restaurant.
- You will help organise the work of the kitchen staff.
- You give orders and check orders and deliveries in the Chef’s absence.
- You control kitchen operations, including mise en place, preparations, storage, and cleaning when instructed by the Chef.
- Assisting with all kitchen activities and participating in preparations.
- Co-monitoring of staff hygiene and appearance.
- Replacing kitchen staff in their absence and taking over during peak periods.
- You ensure a safe working environment and compliance with HACCP standards in the kitchen.
Profile
- You have the ambition to work in a *****S hotel.
- You have completed a hotel school education.
- You have at least 1 year of experience in a similar role.
- You are able to exceed the expectations of our guests every time and strive for perfect service for our guests.
- You are driven, ambitious, and creative.
- You are able to take leadership and responsibility.
- You are willing to develop yourself as well as the staff.
- You have knowledge of patisserie (ice cream making) and dough processing.
- You have a welcoming and hospitable appearance.
- You have strong social and communication skills.
- You have a flexible and stress-resistant attitude.
- You can work independently as well as in a team.
- You are a team player and think solution-oriented where necessary.
Timetable
- Flexible working hours
- Full-time / part-time / flexi job / occasional employee / student worker
Front Office
Guest Service Agent / Receptionist
Duties
- You extend a warm welcome to our guests upon their arrival.
- You oversee the check-in and check-out process for guests.
- You serve as the primary point of contact for both internal and external guests.
- You assist guests with concierge-related matters, including restaurant reservations, arranging private guides for city tours, providing advice on (diamond) shops, and offering information on museums and other attractions.
- You are proficient in using the reservation system and promptly respond to requests via telephone and email.
- You handle complaints competently and ensure thorough follow-up, both in actions and communication.
- You are skilled in all Front Office and Guest Relations procedures and operations.
- You possess knowledge of hotel activities and events, as well as local attractions in the city.
- You guide internal and external guests to various locations within the hotel, such as breakfast areas, event venues, and rooms, while providing relevant information.
- You manage necessary administrative tasks and handle money transactions.
- You perform night porter duties as required, including preparing room service and attending to general night receptionist tasks.
- You assist the luggage handler and porter when needed.
- You proactively engage with individuals in the lobby and assist them with inquiries.
- You offer welcome drinks to guests in the lobby when appropriate.
Profile
- You hold at least a university degree, preferably in hotel management.
- You have prior experience in a 4* or 5* hotel (5* experience is advantageous).
- You have a flexible attitude and a presentable appearance.
- You are a team player with a solution-oriented mindset.
- You are willing to take initiative and responsibility.
- You are driven and ambitious in your approach.
- You consistently strive to exceed our guests’ expectations.
- You remain calm under pressure and maintain efficiency.
- You embody a ‘hands-on mentality,’ believing that anything is possible with the right five-star mindset and creativity.
- You possess broad language proficiency, including at least NL/EN/FR, with German being an advantage.
Timetable
- Flexible working hours
- Full-time
Guest Services Supervisor
Responsibilities
As a Guest Services Supervisor at Botanic Sanctuary Antwerp, you play a pivotal role in extending a warm and hospitable welcome to our guests. Your duties encompass overseeing guest check-ins and check-outs, ensuring they feel entirely at ease during their stay. You’ll manage the entire check-in and check-out process, ensuring accurate processing of guest data and events.
Being the primary point of contact for both internal and external guests, you’ll cater to their every need, offering concierge services that enhance their stay. Whether it’s arranging restaurant reservations, organising private city guides, recommending (diamond) shops, or providing information on local museums and attractions, you’ll ensure their experience in Antwerp is nothing short of memorable. Additionally, you’ll handle room service requests promptly.
Proficient in our reservation system, you’ll handle guest requests efficiently via phone and email, liaising with external companies regarding reservations (such as Booking, Expedia, LHW). You’ll also allocate rooms for reservations and oversee room changes. In the event of no-shows, you’ll follow up accordingly and maintain close communication with housekeeping to relay any changes during your shift.
An essential aspect of your role involves adeptly handling guest complaints, ensuring swift resolution and maintaining guest satisfaction. Furthermore, you’ll supervise new colleagues, providing support and guidance as they acclimate to their roles. In the absence of the Front Office Manager, you’ll oversee daily operations and report to the Front of the House Manager, providing crucial feedback to ensure seamless operations.
Skilled in all Front Office and Guest Relations procedures, your comprehensive knowledge enables you to serve guests professionally and efficiently. With a broad understanding of hotel activities and city events, you’ll offer guests relevant information and recommendations to enrich their stay. Additionally, you’ll guide guests to various locations within the hotel and provide necessary information.
Handling administrative tasks and managing cash transactions accurately are also within your responsibilities. If required, you’ll undertake night porter duties to ensure guests receive exceptional service even during late hours. Supporting the luggage clerk and porter as needed ensures smooth team functioning.
In the lobby, you’ll proactively engage with guests, addressing their queries and needs to ensure they feel valued and welcome. As a gesture of hospitality, you’ll offer welcome drinks to lobby visitors upon request, setting the tone for a delightful stay. Your role as a Guest Services Supervisor is instrumental in delivering an exceptional guest experience at Botanic Sanctuary Antwerp.
Profile
- Experience in a similar role at a 4-star superior hotel;
- Minimum college degree, preferably in hospitality management;
- Driven and ambitious, consistently exceeding guest expectations;
- Excellent social and communication skills;
- Flexible and adept at handling stressful situations;
- Keen attention to detail and punctuality;
- Spontaneous and well-presented;
- Proactive and methodical work approach;
- Hospitable and guest-oriented demeanor;
- Solution-oriented team player;
- Hands-on mentality, willing to tackle tasks directly;
- Multilingual proficiency, with fluency in Dutch and English, and French offering significant added value.
Baggage Handler
Duties
- Your role is to ensure an unforgettable first and last impression for guests at our luxurious *****S hotel.
- You serve as both the initial and final point of contact for both internal and external guests.
- You deliver guests’ luggage to their rooms, providing information about the hotel’s history and in-room facilities.
- You adhere to hotel guidelines for handling guests’ luggage and oversee the luggage depot.
- You assist guests upon arrival by opening car doors, handling luggage, and escorting them to the hotel reception desk.
- You support valets in safely parking and retrieving guests’ vehicles.
- You accompany groups and coach arrivals.
- You assist the Front Office team by offering guests drinks or refreshments upon their arrival.
- You respond to guests’ inquiries, provide maps, assist with navigating the city, and offer additional concierge services.
- You provide guests with umbrellas when necessary and ensure they do not have to walk in the rain.
- You escort guests to various destinations within the hotel, including breakfast, events, dinners, receptions, and the spa.
- You monitor hotel entrances, offering assistance to guests and ensuring security.
- You maintain effective communication with the concierge, Front Office, and Guest Relations teams.
- You are responsible for keeping the entrance plaza, lobby, car park, and lobby clean and presentable for guests.
Profile
- You have experience in a similar role, preferably in a 4* hotel.
- You are driven and ambitious, consistently exceeding guests’ expectations.
- You possess strong social and communication skills.
- You are flexible and able to handle stress.
- You hold a valid driving licence and have sufficient driving experience.
- You are spontaneous and look presentable.
- You have a welcoming and hospitable demeanor.
- You are a team player with a problem-solving mindset.
- You have a hands-on approach and are willing to assist wherever needed.
- You are multilingual, with fluency in English and Dutch as a minimum, and French proficiency is highly desirable.
Timetable
- Flexible working hours
Valet
Duties
- You will ensure an unforgettable first and last impression of our *****S hotel.
- You serve as the initial point of contact for arriving internal and external guests.
- You serve as the final point of contact for departing internal and external guests.
- You open car doors, collect luggage, and escort guests to the hotel reception desk.
- You drive cars and park guests’ vehicles with care.
- You accompany motor coaches and groups.
- You assist the front office team in offering guests drinks or refreshments upon arrival.
- You can answer guests’ questions, provide them with a map, assist them in navigating the city, and offer additional concierge-related services.
- You offer guests umbrellas and ensure they do not walk in the rain.
- You accompany guests to various destinations within the hotel, including breakfast, events, dinners, receptions, and the spa.
- You assist luggage handlers in delivering luggage to guests’ rooms and provide information about the hotel’s history and in-room facilities.
- You take custody of guests’ luggage in accordance with hotel guidelines and monitor the luggage storage area.
- You monitor hotel entrances, addressing all guests wishing to enter the hotel and providing assistance as needed.
- You maintain good communication with the rest of the concierge, front office, and guest relations team.
- You are responsible for keeping the entrance plaza, entrance, parking area, and lobby neat and clean for guests.
Profile
- You have experience in a similar role, preferably in a 4* hotel.
- You are driven and ambitious, consistently exceeding the expectations of our guests.
- You possess strong social and communication skills.
- You are flexible and resistant to stress.
- You have a valid driving licence and the necessary driving experience.
- You are spontaneous and look presentable.
- You have a welcoming and hospitable appearance.
- You are a team player and think solution-oriented.
- You have a hands-on mentality and are not afraid to roll up your sleeves.
- You speak multiple languages, with English as a minimum requirement and Dutch as a major asset.
Timetable
- Flexible working hours
Guest Relations Officer
Responsibilities
- You serve as the primary point of contact for both internal and external guests.
- You adeptly handle complaints, ensuring they are addressed promptly and effectively, and you excel in following up on them, both in action and communication.
- You take pleasure in going above and beyond to fulfil guests’ wishes and elevate their stay to the next level.
- You assist guests with various concierge-related services, including restaurant reservations, arranging private city tours, providing advice on shopping, and offering information on local attractions.
- You handle necessary administrative tasks and monetary transactions efficiently.
- You support the Front Office team during guest check-in and check-out procedures.
- You demonstrate proficiency in reservation systems and promptly respond to guest inquiries via telephone and email.
- You are skilled in all Front Office and Guest Relations procedures.
- You extend a warm welcome and provide escort services for VIP guests upon their arrival and departure.
- You coordinate and organise all aspects of VIP guests’ stays, including transportation, accommodation, dining reservations, and leisure activities.
- You create personalised welcome experiences and thoughtful welcome packages for VIP guests.
- You maintain regular communication with VIP guests to anticipate their needs and preferences effectively.
- You collaborate with other departments to ensure VIP guests’ requirements are met seamlessly.
- You nurture relationships with external partners to offer additional services and benefits to VIP guests.
Profile
- You hold at least an MBO diploma in tourism, hospitality, or a related field.
- You have a minimum of 2 years’ experience in the hospitality industry, with a strong emphasis on VIP services.
- You possess excellent communication and problem-solving abilities.
- You are fluent in Dutch and English, both written and spoken.
- You exhibit strong organisational skills and thrive in multitasking environments.
- You are familiar with reservation systems and hotel software.
- You are a team player with a hands-on mentality, demonstrating creativity and a five-star service mindset.
Timetable
- Flexible working hours
- Full-time
Technical Department
Assistent Facility Manager
Duties
As the Assistant Facility Manager, you will be responsible for a wide range of tasks ensuring that everything on our site (24000m²) runs smoothly and that technical problems are solved efficiently. In doing so, you will take care of directing the preventive maintenance and repairs of various buildings and installations, including electrical, HVAC installations, hospitality materials, and AV systems.
Another essential aspect of your role is supervising the technical team. You will motivate and support them in their daily tasks and ensure that they achieve the technical objectives. In the process, you will set up and actively participate in the roster for on-call shifts to ensure that someone is always available to tackle technical issues, regardless of the time of day.
When technical challenges arise, you will be expected to act quickly and be solution-focused. As you assist in drafting and updating all technical procedures, the team is always up to date with the correct protocols.
Safety is a top priority in your role. You will ensure the operational status and safety of hotel guests and all installations by carrying out regular inspections and checking that they comply with applicable technical regulations. You will also supervise work performed by external parties.
Customer satisfaction is a priority, so you are always prepared to handle and follow up on guest complaints with due attention to ensure that their experience is handled positively.
Profile
- Minimum 2 years’ experience in a similar position;
- HBO (Bachelor) level of thinking and working required; specialisation in electricity is a plus;
- Ability to delegate, instruct, and train colleagues;
- Representative appearance and hospitable attitude;
- Helicopter view and sound analytical skills;
- Fluent command of Dutch and English;
- Solution-oriented way of thinking and acting, empathy;
- Flexibility and stress-resistance;
- Willingness to attend training courses for additional knowledge;
- Living in Antwerp or immediate surroundings;
- No ‘nine-to-five’ mentality;
- Willingness to participate in a standby rotation system, including rotating weekends.
Head of Technical Services
Duties
As the Head of Technical Services, you’ll oversee a broad spectrum of tasks to ensure the smooth functioning of the premises and the efficient resolution of technical issues. One of your primary responsibilities will involve devising a meticulous maintenance plan. This will involve executing preventive maintenance and repairs across various buildings and facilities, including electrical, plumbing, water and heating systems, kitchen and banquet equipment, air conditioning, and IT systems.
Another pivotal aspect of your role will be managing a team of 3-4 colleagues. You’ll motivate and guide them in their daily duties, fostering collaboration to achieve technical objectives. This entails organising an on-call schedule and actively participating to ensure round-the-clock availability for addressing technical concerns. In instances of technical glitches or breakdowns, prompt and solution-focused action will be expected from you. You’ll be tasked with establishing and updating technical protocols to keep the team well-informed.
Safety is paramount in your role. You’ll verify the operational status and safety of all installations through regular inspections, ensuring compliance with relevant technical regulations. Additionally, you’ll handle permits and fire regulations to uphold requisite standards. Your expertise in AV engineering will also be crucial in supervising external contractors’ work.
You’ll ensure that all technical plans and drawings remain current, providing the team with necessary information. Moreover, you’ll manage waste flow organisation to ensure compliance with prescribed procedures.
Customer satisfaction being a priority, you’ll promptly address and follow up on guest complaints to ensure positive resolution of their experiences.
Profile
- Minimum of 2 years’ experience in a similar role;
- HBO (Bachelor) level qualification required;
- Strong empathy skills preferred;
- Ability to delegate, instruct, and train colleagues;
- Professional appearance and hospitable demeanour;
- Ability to think analytically and adopt a helicopter view;
- Considerable level of responsibility;
- Fluency in Dutch and English;
- Solution-oriented mindset;
- Flexibility and resilience to stress;
- No ‘nine-to-five’ mentality;
- Punctuality is essential;
- Willingness to attend training courses for ongoing development;
- Residing in Antwerp or immediate vicinity;
- Readiness to participate in a standby rotation system, including weekends.
Employee Technical Service
Duties
As a member of our Technical Department, you’ll play a crucial role in maintaining and repairing the hotel’s technical systems. You’ll learn to troubleshoot simple issues independently and collaborate with the Head of Technical Services to tackle more complex problems.
You’ll also be responsible for keeping technical documentation updated and contributing to the development of work instructions and procedures. Working alongside your team, you’ll help elevate the technical knowledge within the hotel.
Resolving guest complaints is a key aspect of your role. You’ll promptly report any issues to the department head to ensure swift resolution.
Working together with your colleagues, you’ll foster strong communication and teamwork within the department, ensuring our hotel maintains high technical standards for our guests’ comfort.
Profile
- You have a keen eye for detail, prioritising safety and quality.
- You’re proactive, dynamic, and adaptable.
- You possess strong analytical skills and enjoy solving problems.
- You’re a collaborative team player with a solution-oriented mindset.
- You’re flexible and adept at handling multiple tasks.
- You have a representative and hospitable appearance.
- You are driven and ambitious, always able to exceed our guests’ expectations.
- You have good knowledge of electricity, HVAC, control engineering, mechanics, plumbing and painting.
- You set priorities and enjoy tackling tasks directly.
- You speak fluent Dutch and sufficient English.
- You want to work regularly in order to master the necessary knowledge faster.
Financial Services
Revenue Manager
Duties
As Revenue Manager, you will support hotel management in defining hotel strategies in terms of business mix and pricing by season and type of day for future periods, including the initial annual forecast.
You will work closely with the management team to develop strategies that improve the hotel’s competitive position and identify growth opportunities. You will analyse hotel performance, including average rates, occupancy rates, and RevPAR. You will conduct market and competitive analysis to understand performance (RevPAR index, market penetration) and pricing, and use this data as the basis for tactical decisions in collaboration with Hotel Management.
You will provide accurate and dynamic forecasts for future dates, detailed by room and revenue by segment and day. You will base these forecasts on recommendations from related systems and monitor data such as portfolio, booking data, events, and calendar activities on a daily basis.
You will make daily decisions to optimise the hotel’s revenue. In doing so, you will decide on pricing, inventory management (opening/closing rate plans), group requests, and distribution channels. You will ensure that your recommendations are implemented in reservations and reception, and that systems are updated accordingly.
You will promote a culture of yield management in the hotel through weekly yield meetings with the GM and other key hotel managers. You will also offer regular coaching and training sessions to hotel staff teams to enhance their understanding of revenue optimisation.
Profile
- A completed Bachelor’s degree in Hospitality Management or a relevant field of study;
- Minimum 5 years’ experience in a similar position within the luxury segment;
- Experience in Front Office/Reservation department is a plus;
- A driven and ambitious attitude, able to exceed the expectations of our customers/guests every time;
- Motivation to close deals and meet imposed targets;
- A welcoming and well-groomed appearance;
- Possesses strong empathy;
- Has a considerable span of control and possesses a helicopter view;
- Excellent knowledge of Dutch and English, both spoken and written. Good knowledge of French or German is a plus;
- Excellent command of MS Office and hotel systems;
- Pro-active & hands-on;
- Eager to learn and solution-oriented;
- Flexible and stress-resistant;
- No nine-to-five mentality, working weekends occur and are not a problem.
Spa
Spa Manager
Duties
As a Spa Manager, you will be responsible for the day-to-day operational management of spa and wellness facilities. This includes planning and coordinating spa activities, managing staff rosters, ensuring sufficient stock of supplies, and maintaining contact with suppliers. You are also an important link in terms of communication between the various departments and the Spa.
An important aspect of a Spa Manager’s job is ensuring excellent customer service. You make sure guests are satisfied, meet their needs, and ensure they have a positive experience during their visit to the Spa. This includes training and supervising staff to provide professional and attentive service.
As a Spa Manager, you will be responsible for recruiting, selecting, training, and managing Spa staff. You will set guidelines for the execution of treatments, ensure compliance with these regulations regarding health and safety, and provide training and development opportunities to staff to improve their skills.
You also ensure that quality standards and procedures are adhered to. You perform regular checks to ensure that facilities meet hygiene regulations, safety standards, and client expectations.
Moreover, you will be involved in the range of treatments and packages on offer, working closely with the respective department heads to ensure that the spa experience for guests is excellent. You will be in daily contact with the Reservations Manager to ensure that staff schedules are aligned with reservations.
Another key responsibility is to maintain and exceed set financial targets, together with the team. Your responsibilities include developing new ideas to realize and optimize sales, preparing P&L forecasts, and ensuring that you are in control of operational costs.
Finally, you are also in charge of developing the necessary PR, Press, and Social Media campaigns and initiatives to increase Botanic Health Spa’s visibility and profitability. All these tasks make the role of Spa Manager an essential role in the success and growth of our spa operations.
Profile
- An accomplished bachelor’s degree (preferably in wellness and spa management);
- Several years of relevant industry experience and affinity with our services;
- Experience in managing and motivating a team and possess strong empathy;
- Driven, ambitious, and able to exceed our guests’ expectations every time together with the team;
- Structured, possess strong analytical and organizational skills and able to make well-considered decisions;
- Hospitable appearance and groomed;
- Flexible, no 9 to 5 mentality;
- Extensive knowledge of Dutch and English, both spoken and written. Good knowledge of French and/or German is a plus;
- Knowledge of IT programs Concept and Lightspeed is a plus.
Beautician
Duties
- You welcome and advise guests by suggesting facial and body treatments.
- You provide facial and body treatments.
- You advise guests on various products and sell products.
- You ensure that the service meets the guest’s quality requirements and personal wishes.
- You ensure that the treatment area is hygienic, clean, and orderly at all times before and after the arrival of guests.
- You guide and show guests around, ensuring the guest is the centre of attention.
- You have knowledge of activities in and around the hotel and provide this to the guest.
- You take initiative to make tasks more efficient and improve the service to the guest.
Profile
- You have a diploma as a beautician and/or at least 2 years of experience in a beauty salon and providing various facial and body treatments.
- You have a passion for care and well-being.
- You have a feeling for a holistic approach.
- You have an affinity with luxury cosmetic products and treatments.
- You are driven and ambitious; you are able to exceed our guests’ expectations every time.
- You are flexible; also available on Wednesdays and weekends.
- You have empathy and can cope well with demanding guests.
- You have strong social and communication skills.
- You have a welcoming and hospitable appearance.
- You live in Antwerp or nearby.
- You are a team player and think in a solution-oriented way.
- You are stress-resistant and eager to learn.
- You dare to take initiative and make your own decisions.
- You take care of your appearance.
- You are interested in a healthy lifestyle, gastronomy, and sports.
- You have a broad language knowledge of at least NL/EN/FR, and German is an advantage.
Timetable
- Flexible working hours
- Full-time / 20 h per week
Spa Receptionist
Duties
As a Spa Receptionist at our luxury hotel, your role is to provide a warm welcome to our guests, greeting them warmly and kindly addressing all questions and requests. You play a vital role in handling the check-in and check-out process for Spa & Wellness guests, ensuring their experience runs seamlessly from start to finish.
Being the primary point of contact for both internal and external guests, you represent the face of our Spa. Proficient in our booking system, you swiftly and efficiently handle requests via phone and email. Additionally, you excel in managing complaints, ensuring not only correct handling but also meticulous follow-up on actions and communication.
With your hospitality and professionalism, you guide internal and external guests to the appropriate locations within the Spa, ensuring they feel comfortable and welcomed. You are also responsible for managing all necessary administration and monetary transactions, where accuracy and reliability are paramount.
Utilising your knowledge of activities and events within the Spa, hotel, and city, you provide valuable information and recommendations to guests. Moreover, your experience in selling beauty products enables you to advise our guests on the best products for their needs and preferences.
Profile
- Demonstrable experience in the beauty sector;
- Flexible and well-presented attitude;
- Team player with a solution-oriented approach;
- Willingness to take initiative and responsibility;
- Driven and ambitious in achieving goals;
- Commercial skills to promote products and services;
- Excellent focus on guest satisfaction to exceed expectations;
- Ability to perform under pressure while remaining efficient;
- Practical and proactive attitude, coupled with a five-star mentality and creativity;
- Experience with Microsoft Office programmes; familiarity with Concept is advantageous;
- Broad language skills: fluent in Dutch and English, with proficiency in French or German being a bonus;
- Effective communication with colleagues, during and after shifts;
- Sales experience with a possible diploma is a bonus;
- Resilient to stress and capable of maintaining an overview;
- Capable of working in a neat and hygienic manner.
Sales
Meeting & Events Executive
Responsibilities
- As a Meeting & Events Executive in our M&E department, you’ll have the opportunity to gain valuable experience in the operations of a 5-star superior hotel.
- Your role will include a range of tasks, from organizing and planning events to providing technical support for conference room guests.
- You’ll also have the chance to collaborate with our dynamic and inspiring Sales – Meeting & Events team, working together to deliver exceptional service to both business and leisure groups.
- As a Meeting & Events Executive, you’ll be responsible for the organization of internal events and will also act as the point of contact for guests during these events, working closely with our external event/catering partner and F&B Hostesses.
- Your daily tasks will include giving tours to potential new clients.
- You’ll be the main contact for a business meeting or international event from start to finish.
- You’ll be responsible for group reservations and will take care of the entire administrative process of an event.
Profile
- We’re looking for an enthusiastic and motivated individual with a background in Event or Hotel Management and a minimum of 3 years’ experience in a similar role.
- You should possess strong empathy and professional communication skills.
- A proactive attitude and the ability to multitask and prioritize are essential.
- You should be approachable towards guests and colleagues alike, with a welcoming and neat appearance.
- A solution-oriented mindset and the ability to think creatively are highly valued.
- Flexibility is key, with no fixed 9 to 5 mentality.
- You should be a team player, but also capable of taking responsibility independently.
- Accuracy, structure, and attention to detail are crucial.
- Excellent command of both Dutch and English, both spoken and written, is required, with knowledge of French and/or German being advantageous.
Operations
Operations Manager
Responsibilities
- You are the driving force behind the Rooms Division, Food & Beverage, and Spa divisions, overseeing approximately 100 employees.
- You are a key member of the Management Team.
- You are accountable for the budget of your departments, assisting in setting turnover targets and ensuring they are surpassed.
- You have financial responsibility, managing payroll and cost technicalities.
- You are tasked with generating innovative ideas to achieve and maximise turnover, crafting P&L forecasts.
- You are responsible for providing appropriate training, leadership, and fostering team development.
- You ensure an 85% score in mystery guest visits via Leading Quality Assurance, and guarantee that daily operations align with LHW standards.
- Working closely with competent department managers, you ensure an optimal guest experience.
- You maintain daily communication with the marketing & sales team to optimise reservations.
- You share responsibility for developing necessary PR, Press, and Social Media campaigns to enhance visibility and profitability of relevant departments.
- You report to the Managing Director of Botanic Sanctuary Antwerp.
Profile
- You hold a bachelor’s degree in hotel management or possess equivalent higher education and experience.
- You have 3-5 years of relevant experience in the luxury hotel business or top-tier gastronomy.
- You focus on delivering service at a Michelin Guide 1-star level in all aspects of your work.
- You have experience in leading and motivating a large team and possess strong empathy skills.
- You are driven, ambitious, and consistently exceed guests’ expectations.
- Ownership and a solution-oriented hands-on approach characterise your management style.
- You drive your team to deliver the highest level of service, ensuring 5-star superior service, genuine attention, and meticulous attention to detail.
- Your approach to work is structured, solution-oriented, with strong analytical and organisational skills enabling well-considered decision-making.
- You have a welcoming and professional appearance. You are flexible, comfortable with evening and weekend work.
- You are fluent in Dutch and English. Knowledge of French & German is advantageous.
- Familiarity with hotel software StayNTouch, LightSpeed, Resengo, Revinate, and Concept is desirable.
Timetable
Flexible working hours, with variable working days from Monday to Sunday.
HR
Payroll Specialist / HR Officer
As a payroll specialist, you’ll be a vital member of the HR team, supporting the HR Managers.
Your main responsibility will be managing personnel and payroll administration for approximately 250 employees. This includes meticulously preparing payroll processing, conducting accurate checks on timekeeping, and documenting absences.
Additionally, you’ll oversee all administrative tasks related to employee onboarding and offboarding, recruitment, healthcare, training, classification, and more.
What are we looking for?
An unparalleled attention to detail and an unwaveringly positive attitude.
Moreover, we require the following:
- A Bachelor’s degree in a relevant field (HR / human resources / legal practice) or equivalent experience.
- Proficiency in social legislation and payroll processing.
- At least 2 years’ experience in a similar role.
- Familiarity with pc 302.00 regulations.
- An open, positive, and collaborative approach.
- Exceptional organisational skills and attention to detail.
- Strong communication abilities.
- The ability to think creatively to find effective solutions.
- Flexibility in approach.
- Full-time presence in the office.
- Capability to work both independently and as part of a team.
- Resilience in handling stress.
- Language proficiency: at least Dutch and English. Knowledge of French and German would be advantageous.
Why Choose Botanic Sanctuary Antwerp?
Competitive Salary and Benefits
Enjoy a rewarding package that includes a competitive salary and incredible benefits.
Inspiring Location
Work in the first and only 5-star superior hotel in the heart of Antwerp, a city known for its rich cultural heritage and vibrant lifestyle.
Professional Growth
Enjoy continuous development opportunities for you and your team in a supportive environment.
Diverse and Inclusive Team
Be part of a team that values energy, responsibility, and a positive outlook.
Apply for a Career at Botanic Sanctuary Antwerp
Are you ready to be part of Antwerp’s first 5-star superior hotel, member of Leading Hotels of the World? Send us your resumé with a photo and cover letter using our application form.
